FAQ

Shipping & Delivery

How long does shipping take?
Orders are delivered within 7 to 15 business days after processing. Processing usually takes 1-3 business days. You will receive a tracking number by email once your order ships.

How do I track my order?
After your order ships, you'll receive a confirmation email with a tracking link.

Do you ship internationally?
Currently we ship within the USA only.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unused and in original condition. Contact us at support@pawselit.com to start a return.

How will I be refunded?
Refunds are processed within 5 business days after we receive the returned item. The amount will be returned to your original payment method.

What if my product arrives damaged?
Please email us at support@pawselit.com within 48 hours of delivery with photos. We'll arrange a replacement or full refund.

Can I cancel my order?
Orders can be cancelled within 12 hours of purchase, before processing. Contact us at support@pawselit.com.

Payment & Security

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, and Shop Pay.

Is my payment information secure?
Yes. Our store uses SSL encryption and is powered by Shopify.

Products & Warranty

How does the 30-day satisfaction guarantee work?
If you're not 100% happy with your purchase, contact us within 30 days for a full refund or replacement.

Are your products safe for pets?
Absolutely. We carefully curate every item for quality and safety.

Still have questions?

Email us at support@pawselit.com and we'll respond within 24 hours on business days.